Refund Policy
Effective Date: [Insert Date]
At Captral, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
🔄 Eligibility for Refunds
You may request a refund only under the following conditions:
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The product is damaged, defective, or incorrect.
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The request is raised within 7 days of delivery.
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The product is unused, in its original packaging, and accompanied by proof of purchase.
🚫 Non-Refundable Items
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Customized or personalized products
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Items returned after the 7-day window
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Products damaged due to misuse or handling error
🔁 Refund Process
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Raise a Request: Email us at info@captral.com with your order ID, issue description, and clear images of the product.
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Approval: Once verified, we’ll notify you of refund approval via email.
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Pickup or Return Shipping: Our team will arrange pickup or guide you for shipping the item back.
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Refund Timeline: Approved refunds will be processed to your original payment method within 5–7 business days after we receive the returned item.
🔄 Replacement Option
In eligible cases, you may also opt for a replacement instead of a refund, based on stock availability.
📦 Return Address
[Insert your return address here]
📩 Contact Us
For questions or assistance, contact our support team:
📧 Email: info@captral.com
🌐 Website: www.captral.com